About Us
Effective Date: November 11, 2026
Last Updated: November 11, 2026
Vosneli is an online retail brand operated by Wuhan Shuangxinchi Trading Co., Ltd. We aim to make the information surrounding a purchase easy to find, from details about the item you are considering to the steps for asking for help afterward.
Learning About What Is Offered
When goods are available for purchase, their individual listings show the descriptions, prices and options relevant to those items. The selection and availability can change. Please read the particular product listing carefully, and contact our support channel about anything material to your decision that needs clarification.
Understanding an Order
Before completing payment, customers can review the checkout total and the delivery methods offered for their order. The Terms of Service explains order submission and acceptance. Our Shipping Policy distinguishes preparing an order from transporting it after dispatch so that customers can interpret delivery estimates correctly.
Assistance After You Order
If you have a question about a parcel, an address correction or an item received, contact support with your order number. For a damaged, defective or incorrectly supplied item, a brief explanation and photographs when useful can help us investigate. Our Return & Refund Policy explains the procedure for eligible returns, refunds and other legally required remedies.
Privacy and Communication Preferences
An email submitted for store-opening news is not the same as the information used to fulfill a purchase. Our Privacy Policy explains the handling of these different records, identifies the Data Controller and tells customers how to make applicable privacy requests or stop optional promotional messages.
Who Operates the Website
The business details below identify our operating company. The registered company address is not automatically a customer showroom, shipping warehouse or authorized returns facility. Customers who need to send merchandise back should first request return instructions and use only the destination specified for their case.
Thank you for visiting Vosneli.
Business and Contact Information
Operating Company: Wuhan Shuangxinchi Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKDQ8332D
Company Address: Factory Building 6-1363, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province
Support Email: service@vosneli.com
Contact Phone: +86 13761948275
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)