Contact Us
Effective Date: November 11, 2026
Last Updated: November 11, 2026
If you need an explanation of a product, have a question about a purchase, or want assistance with a delivery or return, Vosneli can be contacted using the information on this page. To help us locate the relevant details, please tell us what your inquiry concerns and provide an order reference when you have one.
Customer Service Details
Store: https://vosneli.com
Email: service@vosneli.com
Telephone: +86 13761948275
Support Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Email inquiries can be sent at any time. A message arriving outside our published business hours may be handled during the following service period. Where an online inquiry form is available, you can use it instead of composing an email.
Help Before Checkout
Please tell us which item you are asking about and include a link to its product page if possible. Describe the specification, variation, suitability, price or other detail you want to clarify. Review the actual item listing and your checkout summary before placing an order, since available selections and delivery charges may depend on the products and address.
Questions About an Existing Purchase
When asking about an order, provide the order number and the email address you used for the purchase. If a parcel has been dispatched, its tracking reference may also help us investigate. For a requested cancellation, recipient correction or address change, contact us promptly. We will try to help when the order's progress permits, although adjustments are not always available after fulfillment has begun.
Reporting a Problem With Goods or Delivery
Let us know if goods appear defective, arrive damaged, do not match the order, or have not arrived within a reasonable period. Include the item name and a concise account of what happened. Photographs and shipping information may help us review damage, incorrect items or missing contents. We will explain available remedies under the relevant policy and mandatory consumer rights.
Where to Send a Return
First send a return request to service@vosneli.com with the order number, item and reason. If physical return is appropriate, our support team will give the authorized return destination and instructions. The registered address below is supplied to identify our operating business; it is not automatically a warehouse, parcel-return location or public customer service desk. Do not post goods to that address unless we explicitly designate it for your return.
Keep Sensitive Details Private
We do not need your password, one-time login code, full card number or card security code to answer a normal support question. Please avoid attaching information that is unrelated to your inquiry. Our Privacy Policy describes the treatment of support messages and privacy requests.
Business and Contact Information
Operating Company: Wuhan Shuangxinchi Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKDQ8332D
Company Address: Factory Building 6-1363, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province
Support Email: service@vosneli.com
Contact Phone: +86 13761948275
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)