Terms of Service
Effective Date: November 11, 2026
Last Updated: November 11, 2026
1. Store, Operator and Scope
Vosneli is an online retail brand operated by Wuhan Shuangxinchi Trading Co., Ltd. These Terms of Service govern all access to and use of https://vosneli.com/, including website browsing, use of available customer features, and placement of goods orders. References to "we," "our" and "us" refer to the operating company; "you" refers to any website visitor or purchaser.
Your use of this website is subject to these Terms to the fullest extent permitted by applicable law. Mandatory consumer protection provisions under applicable laws that cannot be legally excluded shall remain fully effective.
2. Purchaser Eligibility and Account Care
You must be at least 18 years of age and possess full legal capacity to enter into binding purchase contracts under the laws of your jurisdiction. If you are under 18 years old, you may only browse the website and place orders under the supervision and explicit written authorization of a parent or legal guardian.
You are required to provide accurate and complete order details, including contact information, billing address and delivery address, to ensure smooth order processing, payment settlement and delivery. If an account service is made available on the site, you are responsible for safeguarding your account login credentials, and must notify our support team immediately if you suspect unauthorized access to your account.
3. Choosing Products
Product pages present detailed descriptions, pricing, and available variations for each listed item. Product availability is subject to change without prior notice. The appearance of products in on-site photographs may vary slightly from actual goods due to differences in screen display settings and lighting conditions. If you have questions about material product details not clearly stated in the listing, please contact us for clarification.
We reserve the right to correct inaccurate or erroneous product listings at any time, and will fully respect all legitimate rights attached to orders that have already been formally accepted.
4. Order Confirmation and Acceptance
Submitting an order via checkout constitutes a formal offer to purchase the selected goods. An automated notification confirming receipt of your order does not constitute final acceptance of the order.
We reserve the right to decline or cancel any order for legitimate reasons, including but not limited to unavailable inventory, obvious pricing errors, unserviceable delivery destinations, payment verification failures, or suspected fraudulent activity. If a paid order is canceled, we will process the corresponding refund in accordance with applicable legal requirements.
5. Checkout Amounts and Payment
Before submitting payment, you may review the full order total, including product charges, shipping fees, and taxes collected by the store. Only payment methods displayed and available during the checkout process may be used for payment.
For international deliveries, customs duties, import taxes, or customs clearance fees imposed by the destination jurisdiction may apply and are not collected by us at checkout. Responsibility for such fees shall be determined in accordance with applicable laws and the delivery terms disclosed for your order. For account security, never send your full payment card credentials via email to our customer service team.
6. When an Order Is Prepared and Transported
Following successful payment confirmation, standard order processing takes approximately 1–3 business days. Once dispatched, estimated shipping transit time is 7–15 business days. These two estimates cover separate stages of order fulfillment and do not constitute a guaranteed delivery date.
Available shipping services, delivery methods and corresponding fees are displayed at checkout. For more detailed delivery information, please refer to our standalone Shipping Policy.
7. Requests to Amend or Cancel
If you need to correct a delivery address, amend order details, or request an order cancellation, please contact us at service@vosneli.com as soon as possible. We will attempt to accommodate your request if the order has not yet entered fulfillment or dispatch. We cannot guarantee that orders already in processing or transit can be stopped or modified.
Nothing in this section limits or excludes any statutory withdrawal or cancellation rights you may have under applicable consumer protection laws.
8. After-Sales Options
For eligible goods, voluntary change-of-mind return requests may be submitted within 30 calendar days after successful delivery. You must contact our support team to obtain authorized return instructions before mailing back any items.
After a refund is formally approved, we will initiate repayment to your original payment method within 10 business days, unless a shorter processing deadline or alternative refund method is required by applicable law. Please note that your bank or payment service provider may require additional processing time to post the refund to your account. We do not charge restocking fees for eligible returns. Details regarding exchanges and product-related remedies are set forth in our Return & Refund Policy.
9. Acceptable Website Conduct
You agree not to attempt to gain unauthorized access to the website system, bypass technical security protections, distribute malicious software, misuse another person's identity, or submit fraudulent orders. We reserve the right to take all reasonable and lawful measures to safeguard store operations and the security of customer transactions.
10. Ownership of Content
All text, product photographs, trade names, graphics, and other copyrighted or trademarked elements on this website are the exclusive property of their respective rights holders. Browsing the website and completing purchases do not grant you any commercial license to copy, reproduce, or redistribute such protected materials. Uses expressly permitted by applicable law remain unaffected.
11. Providers and External Links
The ecommerce functions of our store are supported by Shopify technology. Authorized third-party service providers may participate in payment processing, shipping delivery, customer communication, and website security services. Where services are provided independently by third parties, their respective terms of service may apply to you. The involvement of third-party providers does not relieve us of our legal responsibilities as a seller under applicable laws.
12. Personal Data and Privacy
Our standalone Privacy Policy formally identifies the Data Controller for our relevant business activities, and explains how we handle information related to website usage, orders, support correspondence, and optional communications.
13. Interrupted Services and Liability
Website features may occasionally be interrupted or subject to technical errors due to maintenance, network conditions or other factors. We strive to maintain reliable and stable access to the website, but cannot guarantee uninterrupted operation at all times.
No provision in these Terms shall exclude liability that cannot be legally excluded, nor limit any mandatory statutory rights regarding defective goods, misdescribed products, non-conforming goods, or undelivered orders.
14. Updates to These Terms
We may revise these Terms of Service from time to time in response to changes in our services, operational processes, or legal compliance obligations. The updated version will be published on the website, and additional formal notice will be provided where required by applicable law. Revisions to these Terms shall not unfairly impair or remove rights associated with orders accepted prior to the effective date of the update.
15. Governing Law and Dispute Resolution
15.1 Governing Law
These Terms of Service, and all disputes, claims or liabilities arising out of or in connection with these Terms, your use of the website, or any transactions conducted through the site (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of the People's Republic of China, excluding its conflict of law rules.
15.2 Dispute Resolution
We will first attempt to resolve any disputes, claims or disagreements arising from these Terms or your use of the website through good-faith consultation. If the dispute cannot be resolved through informal negotiation within 30 calendar days, either party may submit the dispute to the competent people's court at the principal place of business of Wuhan Shuangxinchi Trading Co., Ltd. for adjudication.
Nothing in this clause shall deprive you of any mandatory consumer protection rights granted to you by the laws of your country or region of residence.
16. Questions About These Terms
For inquiries regarding orders or these Terms of Service, please contact us at service@vosneli.com.
Business and Contact Information
- Operating Company: Wuhan Shuangxinchi Trading Co., Ltd.
- Unified Social Credit Code (USCC): 91420114MAKDQ8332D
- Company Address: Factory Building 6-1363, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province, P.R. China
- Support Email: service@vosneli.com
- Contact Phone: +86 13761948275
- Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)