Privacy Policy
Effective Date: November 11, 2026
Last Updated: November 11, 2026
1. Which Part of the Store Are You Using?
Privacy questions are easier to answer when the activity is clear. You might visit Vosneli without identifying yourself, enter an email address to hear when the store opens, place an order when shopping is available, or ask for help with a shipment. Those actions create different information needs. This notice describes the information associated with each path, the choices available to you, and the company accountable for its own processing decisions.
It covers https://vosneli.com and customer communications related to this store. It does not replace notices provided by independently operated websites or services.
2. The Company Answerable for Your Data
Data Controller: Wuhan Shuangxinchi Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKDQ8332D
For activities where the purposes and essential methods of processing are determined by our retail business, Wuhan Shuangxinchi Trading Co., Ltd. is the Data Controller. This includes decisions we make about administering purchases, answering customers and keeping necessary business records. Questions about those activities and privacy-rights requests may be directed to service@vosneli.com.
Different participants in an ecommerce transaction can have different obligations. A provider performing a task under our instructions may act as a processor for that task. Shopify or another provider may also independently determine purposes for particular processing. Their separate decisions are explained in their own notices.
3. If You Only Open a Page
A connection to the storefront may create records such as the IP address used, device and browser characteristics, requested URLs, language preferences, approximate location inferred from the network and the time of the request. Session identifiers and security events may also arise. This information is used where needed to serve pages, keep a session functioning, diagnose errors and resist abusive or unauthorized activity.
Some connection details can qualify as personal information even if you never type a name or email address. Visiting a page does not, by itself, require you to supply a postal address or payment information.
4. If You Enter Your Email for Opening News
Our website offers an email sign-up for people interested in being told about the store's opening. When you choose to use that feature, we may handle your email address, the selection you made and technical information needed to receive and administer the request. The purpose is to manage the updates you asked for and any associated subscription preference.
Where the law requires consent for promotional messages, that consent is the relevant basis. You can stop promotional email by following the unsubscribe directions in a message or by emailing service@vosneli.com. Choosing not to subscribe does not prevent you from browsing the website. An opening-notice subscription is separate from information required to complete a future order.
5. If You Add Items to a Cart
Where shopping features are available, cart selections, quantities, chosen variations and related session identifiers may be used to keep a basket usable while you navigate the store. If an account feature exists and you use it, appropriate account details may help provide that feature. A saved cart is not the same as a completed purchase, and a cart interaction does not automatically mean a transaction has been accepted.
6. If You Complete Checkout
A purchase typically requires enough information to identify the transaction and deliver goods. This may include your name, email address, telephone number, billing and delivery details, the items and quantities purchased, the order value, chosen shipping method and order number. Once an order progresses, we may also hold payment status, fulfillment events, tracking references and refund or dispute information.
We use these records to carry out the purchase, communicate material updates, manage problems and meet lawful financial or consumer obligations. If essential contact or destination details are not provided, the transaction may not be possible to fulfill.
7. Who Handles Payment Credentials?
The methods available to pay are presented at checkout. The selected payment service handles the credentials needed for the payment flow. We may receive a payment result, transaction reference, refund status or limited information needed to reconcile a charge and support a dispute. Please do not email us a complete card number, card security code or banking password. Payment services can have separate obligations under financial and security laws for which they are independently responsible.
8. If You Need a Delivery or Return Resolved
A support case can involve your reply address, message, order reference, shipment history and supporting photographs you decide to provide. Those details help us identify what went wrong and arrange an appropriate response. We may keep a record of the communication while the matter is open and for a further period justified by legal or business needs. Avoid including unrelated sensitive documents or another person's private information in a support attachment.
9. What Justifies Each Use?
When a privacy law requires a lawful ground, we identify it for the activity concerned rather than applying one ground to everything. Processing necessary to fulfill an order may rely on performance of a contract or steps requested before a contract. Maintaining records required by law can rely on legal obligation. Appropriate security, fraud prevention or support activities may rely on legitimate interests where permitted and balanced against individual rights. Optional communications and nonessential website technologies may require consent or another ground recognized by the relevant law.
Withdrawal of consent affects the activity for which consent was used. It does not necessarily erase an order record that must be kept for taxes, outstanding obligations or a lawful dispute.
10. Which Organizations Need Access?
Vosneli uses Shopify ecommerce infrastructure. The specific transaction or website feature determines which other types of provider may need information: payment services for charges, delivery or fulfillment services for recipients and parcels, communications services for messages, and hosting or security services for technical functions. A shipping provider does not need every detail of a customer's support correspondence, and not every service receives the same categories.
Information may also be supplied where a valid legal requirement applies, to appropriate advisers helping with a legitimate claim, or in a lawful change of business ownership subject to relevant safeguards. Whether a recipient acts under instructions or makes independent processing decisions depends on the activity involved.
11. How Do Cookies Affect the Choice?
Cookies and related identifiers may support necessary functions such as session continuity, shopping-cart operation and security. Separate technologies, if enabled, may be used to measure audience behavior or support advertising. Browser settings and any available website privacy controls can help you manage relevant choices. Disabling essential technologies may interfere with site functions. Where permission is legally required for nonessential tools, their use is subject to those requirements.
12. Can I Object to Targeted Advertising?
Certain laws define particular transfers or uses of online identifiers as selling or sharing personal information or as targeted advertising. If relevant practices occur, individuals in those jurisdictions may be able to opt out. You can ask about an applicable choice by writing to service@vosneli.com, and you can use a privacy-preference mechanism made available on the site where relevant. Legally recognized signals, including Global Privacy Control, are addressed in accordance with laws that apply to the activity.
The description of a right does not mean a particular tracking application or advertising network is necessarily active on this website.
13. Can Information Be Processed in Another Country?
Online services may rely on systems or organizations located in several jurisdictions. Information associated with website operations, payments or deliveries may be accessed or stored outside the country where you live. Transfers that require specific legal protections are handled using the safeguards required by the applicable law. This does not transfer away responsibilities we have as Data Controller for decisions made by our business.
14. How Is a Retention Period Chosen?
We consider what a record is still needed to accomplish. Order details can remain relevant for delivery, refunds, accounting, tax requirements and legal claims. Correspondence can be necessary while a request is investigated. A record of an unsubscribe instruction may be appropriate to avoid sending unwanted messages. Security data may be kept for a different purpose and duration. When there is no continuing valid reason or legal duty to keep information, it is deleted, de-identified or handled under the applicable rules.
We do not assign every data category an identical retention period.
15. What Protects My Information?
We use reasonable organizational and technical measures suited to the data and tasks involved, including restricting access to people or service providers whose responsibilities require it. These precautions aim to reduce loss, misuse, unauthorized access and disclosure. No online system can remove every risk. Please keep account credentials confidential and notify us if you suspect inappropriate handling of your data.
16. Which Personal Information Rights May Apply?
Your location and the relevant law determine your rights. They may include the ability to receive information about our processing, access or correct personal data, request deletion, obtain a portable copy, restrict or object to particular processing, withdraw consent, or opt out of defined advertising-related disclosures. Some laws provide a right to appeal an eligible response or complain to a data-protection authority. Exceptions may apply where, for example, tax or transactional records must be kept.
To make a request, email service@vosneli.com and describe the information and action you seek. We may request reasonable verification to avoid giving personal data to the wrong person. We will respond within the deadline set by the law applicable to the request and explain a lawful restriction or refusal when required.
17. What About Children and Other Websites?
Vosneli is intended for general retail shopping and is not designed to knowingly collect children's personal information contrary to applicable law. If you think a child has supplied information improperly, contact us so we can assess the concern. A third-party website reached through a link may have different practices and its own privacy notice.
18. When Does This Notice Change?
The dates shown above identify this version of the notice. If our services, technical arrangements or legal obligations change, we may revise it and make the new text available on the website. Additional notification will be given when required by law. For questions about a change or about personal data held under our control, contact the Data Controller below.
Data Controller: Wuhan Shuangxinchi Trading Co., Ltd.
Business and Contact Information
Operating Company: Wuhan Shuangxinchi Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKDQ8332D
Company Address: Factory Building 6-1363, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province
Support Email: service@vosneli.com
Contact Phone: +86 13761948275
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)