Shipping Policy

Effective Date: November 11, 2026
Last Updated: November 11, 2026

1. Two Stages of Delivery

Shipping from Vosneli consists of two core stages: order processing and carrier transit. This policy outlines the estimated timeframe for each stage, shipping fee rules, and support procedures for parcel issues. It applies to all orders placed through https://vosneli.com/.

2. Where We Ship: Eligible Delivery Destinations

Delivery availability and service options are subject to your shipping address and the items in your order, which will be verified at checkout. Please provide a complete and accurate recipient address to view available shipping methods. We do not guarantee all products can be delivered to every country or postal code.

2.1 Supported Countries & Regions

We currently offer standard shipping to the following major destinations:

  • North America: United States, Canada
  • Europe: United Kingdom, Germany, France, Italy, Spain, Netherlands, Belgium, Sweden, Poland, Austria, Denmark, Finland, Ireland, Portugal, Norway, Switzerland
  • Oceania: Australia, New Zealand
  • Asia & Middle East: Japan, Singapore, United Arab Emirates, Saudi Arabia, Israel, South Korea

For regions not listed above, please enter your full shipping address at checkout to confirm delivery eligibility.

3. Order Processing Time

After payment is successfully confirmed, orders will be processed within 1–3 business days under normal circumstances. This stage includes order verification, merchandise preparation, and shipment arrangement.

Business days exclude weekends and local public holidays in the fulfillment region. Additional processing time may be required for order verification, address clarification, or inventory adjustments. We will notify you proactively in the event of significant delays.

4. Estimated Carrier Transit Time

Once the parcel is dispatched, standard transit takes 7–15 business days. The transit period starts from the dispatch date and is calculated separately from the processing period.

The estimated timeframe is for reference only and does not constitute a guaranteed delivery date. Actual delivery may be affected by customs procedures, public holidays, extreme weather, carrier network disruptions, or other unforeseen circumstances.

5. Shipping Fees & Free Shipping Threshold

Shipping method and corresponding charges are calculated based on your destination, item weight and quantity, and will be clearly displayed at checkout before payment.

5.1 Free Shipping Eligibility

  • Standard shipping is free for orders with a subtotal of $59.99 or more, applicable to all standard delivery regions listed in Section 2.1.
  • Special shipping discounts are only valid when offered at checkout under their stated terms, and cannot be stacked with other promotions unless explicitly specified.
  • Free shipping applies only to standard delivery service; expedited shipping (if available) is not included.

5.2 Standard Shipping Rates (Below Free Shipping Threshold)

For orders that do not meet the free shipping minimum, standard shipping fees are as follows:

  • United States: $5.99 per order
  • United Kingdom & European Union: $6.99 per order
  • Canada, Australia & New Zealand: $7.99 per order
  • Other eligible regions: $8.99 per order

Actual charges are subject to the final display on the checkout page. Rates may be adjusted in line with carrier pricing updates.

6. Tracking and Shipment Notifications

For trackable shipping services, a tracking number will be sent to you via your order details or the order status page on our website. Please note that the first tracking update may not appear immediately after dispatch.

If tracking information is unavailable for an extended period, or if your parcel is significantly delayed, please contact us at service@vosneli.com with your order number and relevant tracking details.

7. Customs, Taxes and Other Destination Costs

For international shipments, import duties, taxes, or customs clearance fees may be charged by local border authorities. Fees collected by our store are clearly displayed before payment.

Responsibility for additional destination charges follows local import regulations and the terms disclosed at checkout. If you have questions about potential customs costs, please contact our support team before placing your order.

8. Recipient Details and Address Corrections

Please double-check your street address, unit number, postal code, recipient name, and contact information before confirming your order. If you find an error, contact service@vosneli.com immediately.

We will assist with address corrections to the best of our ability, but address changes cannot be guaranteed once the parcel has been dispatched. Any resulting fees or solutions will be handled based on specific circumstances and applicable laws.

9. Late, Missing, Damaged or Incorrect Orders

Please notify us promptly if your order appears lost, experiences unreasonable delay, arrives damaged, or contains incorrect items. Include your order number and a detailed description of the issue; photos or tracking records will help speed up the review.

We will investigate the issue and arrange a remedy in accordance with applicable laws and policies, which may include reshipment, replacement, or refund. Our mandatory seller responsibilities are not waived by the involvement of third-party delivery providers.

10. Cancellations and Returns

You may request order cancellation before dispatch. We cannot guarantee cancellation if the order has already entered the fulfillment or packaging stage.

For delivered items, please refer to our Return & Refund Policy for the full application process. If you need to return goods, please ship them to the authorized return address specified in our return instructions, not our registered company address, unless explicitly directed.

11. Shipping Inquiries

For any questions about your shipment, please contact service@vosneli.com with your order number for assistance.

Business and Contact Information

  • Operating Company: Wuhan Shuangxinchi Trading Co., Ltd.
  • Unified Social Credit Code (USCC): 91420114MAKDQ8332D
  • Company Address: Factory Building 6-1363, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province
  • Support Email: service@vosneli.com
  • Contact Phone: +86 13761948275
  • Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)